Our IT Service Management services are:
- Implementation of IT Service Management processes
- Improvement of IT Service Management processes
- Training and coaching
- IT Service Management audit
Implementation and improvement of IT Service Management processes
We help you with the implementation or improvement of IT Service Management processes. The international de facto standard for IT Service Management is ITIL. In 2007, ITIL V3 was released, it describes the IT Service Management processes in 5 volumes:
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
We use ITIL pragmatically, based on our wide experience with IT Service Management projects.
Training and Coaching
Training and coaching the people who play a role in the processes is an important activity in an IT Service Management implementation. Training can involve awareness sessions on IT Service Management, customized courses for a specific process etc. Coaching helps your people to put in practice what they have learned during the courses.
Audit
An audit provides an independent view on the maturity of the IT Service Management processes in your organisation. The most suitable IT audit framework is Cobit. Cobit 4.1 is the most recent version of the framework and covers 4 domains:
- Planning and organising
- Acquiring and implementing
- Delivering and support
- Monitoring and evaluation
Cobit 4.1 encompass all IT processes and has a larger scope than the ITIL V3 processes. Nevertheless, both frameworks are complementary and are frequently used together to carry out IT Service Management audits. In sum: Cobit tells you what to do; ITIL explains you how to do it.
